FREQUENTLY ASKED QUESTIONS

How Cedar Hair Orders Work

I want to order Cedar Hair products, what can I expect?

At Cedar Hair, every product is handcrafted in small batches to ensure quality and care in every bottle and jar.

You can shop anytime throughout the month. However, because our batches are made in limited quantities, stock is available while supplies last. Once a product sells out, it will return the following month with a fresh restock.

Our Cedar Insider Day happens on the last day of the month — get 10% off in this day, enjoy early access to restocks, limited offers, and new product drops.

Please allow up to 7 business days for your order to be carefully prepared and dispatched. You’ll receive an update once it’s ready for collection or shipment.

FREQUENTLY ASKED QUESTIONS

Your Natural Hair Journey

I want to restart my hair journey the healthy way, where do I start?

Begin with the basics: cleanse, hydrate, moisturize, and seal. Consistency is key. We recommend starting with:

From there, add the Ultimate Hair Growth Oil for scalp health and growth support.

Which hair spray should I choose?

  • Cedar Herbal Spray → calms and nourishes the scalp — perfect for dryness or itch, especially under locs or protective styles.
  • Cedar Hair Juice → hydrates and softens your strands — ideal for daily moisture and refresh.
    great if your hair gets dry, tangled, or needs softening.

How do I keep my hair soft and manageable?

Layer your moisture:

  1. Hydrate with Cedar Hair Juice (or Herbal Spray).
  2. Follow with Leave-In Conditioner to lock in softness.
  3. Seal with the Light Seal or Nourishing Butter, depending on how much nourishment your hair needs.

I have a dry, flaky scalp. What would you recommend?

The Cedar Herbal Spray is designed to soothe itchiness and hydrate the scalp without buildup. Pair it with the Ultimate Hair Growth Oil for weekly scalp massages to nourish and restore balance.

I’m struggling with my hairline / My hairline is thinning, what should I do?

First, avoid tight styles that put tension on your edges. Keep the area hydrated with the Herbal Spray and gently massage in a few drops of the Ultimate Hair Growth Oil 2–3 times a week. Consistency and gentle care
are essential for regrowth.

Are Cedar Hair products safe for children?

Yes, our products are made with gentle, natural ingredients. However, we recommend doing a patch test first, especially for children under 6.

FREQUENTLY ASKED QUESTIONS

Products & Usage

Which hair spray should I choose?

  • Cedar Herbal Spray → No oil,
    soothes, calms and nourishes the scalp — perfect for scalp hydration for dryness or itch without build-up, great for braids, protective styles and LOCS.
  • Cedar Hair Juice → A moisturizing detangler, with slip—great if your hair strands get dry, tangled, or needs softening.

What’s the difference between the Cedar Light Seal and Nourishing Hair Butter?

  • Cedar Light Seal: is a lightweight finishing oil that locks in moisture without build-up - perfect for fine to medium hair textures. Can be used on mature locs as well.
  • Nourishing Hair Butter: is a richer blend that deeply nourishes and protects while softening thicker strands.

How do I use the Leave-In Conditioner?

Apply after washing on damp hair to lock in moisture and prepare for styling. It can also refresh dry hair between wash days. It’s a must have for creating juicy twists and styles.

How does the Ultimate Hair Growth Oil work?

It’s a blend of botanical oils that nourish the scalp, improve circulation, and support healthy hair growth. Use weekly on your scalp with gentle massages.

Are Cedar Hair products safe for locs?

Yes! The Herbal Spray and Light Seal are recommended after LOCS have been establised. They hydrate without leaving heavy buildup.

FREQUENTLY ASKED QUESTIONS

Orders & Shipping

Do you ship internationally?

Currently, we only ship within South Africa. International shipping is being explored—subscribe to our newsletter for updates.

How do I track my order?

Once your order is dispatched, you’ll receive a tracking number by email or SMS so you can follow its journey to your doorstep.

When will my order arrive?

Orders are processed and delivered within 7 business days once payments is received.

What if I am not home to accept my delivery?

Our courier will either reschedule or leave a note with instructions.
You can also arrange for delivery to a different address if needed.

What if I want to change or cancel my order?

Please contact us as soon as possible. If your order hasn’t shipped yet, we can assist with changes or cancellations. Once shipped, the order cannot be changed.

What if I want a refund for my order?

Due to hygiene reasons, we can’t accept returns on products. If your order arrives damaged or incorrect, contact us within 5 days and we’ll make it right with a replacement or refund.

Shop what your hair needs

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